Refund and Returns Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, our Refund and Returns Policy explains when and how you can request a return, exchange, or refund.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Include the original packaging and tags, where applicable.
- Not show signs of washing, damage, stains, or alteration.
- Be accompanied by proof of purchase or your order number.
Items that do not meet these requirements may not be accepted for return.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or customized products.
- Items marked as final sale.
- Products that have been worn, washed, damaged, or altered.
- Gift cards, where applicable.
- Items returned after the applicable return period.
How to Request a Return
To request a return, please contact our customer support team with your order number, the item you want to return, and the reason for the return.
If your return is approved, we will provide instructions for sending the item back. Please do not send products to us without first receiving return authorization.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Original shipping charges may be non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.
Damaged or Incorrect Items
Please inspect your order when you receive it. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and clear photos of the product.
After reviewing the issue, we may offer a replacement, exchange, or refund as appropriate.
Exchanges
If you need a different size or item, please contact our customer support team. Exchanges are subject to product availability.
If the requested replacement is unavailable, we may provide another suitable solution, such as a refund.
Return Shipping
Unless the return is caused by an incorrect, damaged, or defective product, the customer may be responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item. We are not responsible for returns that are lost or damaged during transit before they reach us.
Late or Missing Refunds
If you have been approved for a refund but have not received it, first check your bank account or payment provider.
If the refund still does not appear after the expected processing period, please contact your payment provider. You may also contact our customer support team for assistance.
Order Cancellations
If you want to cancel an order, contact us as soon as possible after placing it. We will try to accommodate cancellation requests, but orders that have already been processed, shipped, or fulfilled may not be eligible for cancellation.
Policy Changes
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about returns, exchanges, refunds, or this policy, please contact our customer support team through the contact information provided on our website.
We are committed to making the return and refund process as simple and fair as possible.